Policies, Terms & Conditions

Company Policies

Turnaround Times

Our standard turn around time for screen printing (bulk orders) and embroidery is two weeks. However, if you have a job that must be completed by a certain date & time, please make sure we are aware of your specific deadline requirements from the start of the order. Rush jobs may result in additional fees.

Turnaround Times does not start until payment has been received and mockup has been approved. Shipping times is not included in the turnround time. 

Art Preparation Policy

We allow a half hour of free artwork preparation time with each order. If your design requires more than 30 minutes of work, the additional charge is $25.00 per hour. 

Mockups

You will receive a mockup to approve after full payment. Often times our customers want a mockup before they are able to place an order. For example, you may need a mockup for a pre-sale or fundraiser. One can be provided for $25, which will be applied to your order once the order placed. You are responsible for identifying any errors in the mockup. You assume responsibility for all color, sizes, and typographical errors that you approve in your mockup. 

Artwork

Submitted by customer:

Created by Ink Scale Printing:

Order Refunds, Misprints, and Shortages

Customized items cannot be refunded. If your final product is different from what you approved, you must let us know within 24 hours of receiving your item in order to qualify for an order reproduction. We will redo any errors in your order after receipt of unused misprinted items. Claims of shortages must be made before leaving the store or within 12 hours of receipt by mail. No exceptions. 

Order Changes/Cancellation

Immediately following your order placement, we purchase the  blank goods for your order from one of our several wholesale resources and begin the artwork. Changes to your order may result in extra charges. If you elect to cancel your order before we begin production , you will be charged the price of the blank goods, 15% restocking fee and 15% artwork fee. You may not cancel your order once production has started.

Product Samples

Often customers will want to see a sample item first before they purchase a large order of custom screen printed. However, due to the extensive setup process of screen printing, we are unable to provide one screen printed shirt.  We do have blank samples of imprintable items available to view in our showroom. This will give you an idea of the feel and sizing.  

Two-Day Policy 

Fast and effective communication is key here at Ink Scale Printing. If there is a two-day lapse in communication before your order is approved, we may close your order and charge a $25 service fee to reopen it. 

Shipping Policy 

The price of shipping is not included in estimates. Please notify us if shipping is needed. Shipping time is separate from our turnaround time. Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates. shipping times from our facility are from Zip Code 28206. 

Shirt Variation

Because are a manual shop, you may notice some minor placement variations between your items. Each item is printed one at a time, which means that the design placement may vary slightly between shirts. . While we can’t guarantee exact placement on every shirt every time, we will absolutely try our best and hold ourselves to the same high quality standards we usually do.

Out of Stocks/Back Orders

There is a chance that a vendors will run out of particular styles or colors. If this happens we can offer a variety of possible substitute products from other vendors, or you can choose to wait until the items are back in stock. If you choose to wait for the inventory to be replenished then we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will. If you choose a substitute garment then we should be able to stick to our typical turnaround time unless those garments are out-of-stock as well 

User Subjectivity/Refund Policy

The satisfaction of the end user with the final printed product is subjective. We will not be held responsible for end user subjectivity.

Garment Selection 

We expect our customers to do the research on garments before placing an order with us, even if we select the garment for the order.  You have the ability to order samples of the garments before placing an order. Mockups of the shirt may vary from physical.  When the final order is received, we cannot guarantee that the customer will like the garments they chose. We cannot guarantee sizes or fit.  We do guarantee print quality at all times. Subjectivity, or whether or not the customer likes the garment they chose is the responsibility of the customer. The customer is responsible for knowing the terms of the company whose garments they chose to purchase.

Manufacturer Defects

Ink Scale Printing DSP is not responsible for mistakes or defects on behalf of the manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots, manufacturer garment defects, etc. All garments will be counted in bulk (dozens, or however they are packaged by the manufacturer). We cannot inspect each garment. It is highly recommended to order more garments than needed for each size. All additional garments will be included in the print run and we will bill for what is printed.

Reorders

Due to the nature of our business, we cannot guarantee exact ink color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if at all possible.

Questions

 Ink Scape Printing reserves the right to change its Terms & Conditions at any time without notice.


If you have any questions regarding our Terms & Conditions, please email inkscaleprinting@gmail.com before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved. Thanks again for working with us, looking forward to printing for you soon