Company Policies

Turnaround Times

Our standard turn around time for screen printing (bulk orders) and embroidery is two weeks. However, if you have a job that must be completed by a certain date & time, please make sure we are aware of your specific deadline requirements from the start of the order. Rush jobs may result in additional fees.

Job production does not start until payment has been received and mockup has been approved.

Art Preparation Policy

We allow a half hour of free artwork preparation time with each order. If your design requires more than 30 minutes of work, the additional charge is $25.00 per hour.

Mockups

You will receive a mockup to approve after full payment. Often times our customers want a mockup before they are able to place an order. For example, you may need a mockup for a pre-sale or fundraiser. One can be provided for $25, which will be applied to your order once the order placed.

Artwork

Submitted by customer:

• By submitting payment, you agree that you own all rights to the artwork or, alternatively, that you have the right to give Ink Scale Printing, LLC the rights described above; you have paid and/or will pay in full any fees or other payments that may be related to the use of your artwork; and your artwork does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party. You also agree to indemnify, defend and hold Ink Scale Printing, LLC and its representatives harmless from and against any claims, damages, liabilities, and costs in connection with the use of the User Content as described above. You agree, expressly and unconditionally and to the maximum extent permitted by applicable law, to release Ink Scale Printing, LLC from any claims, damages, actions, or liabilities arising from Ink Scale Printing’s use of the artwork as permitted herein. Artwork is defined as design, photo, logo, words, etc. submitted by customer

Created by Ink Scale Printing:

• Graphic design work created by Ink Scale Printing is intellectual property of Ink Scale Printing. It cannot be utilized by any outside business without our written consent.

Order Refunds, Misprints, and Shortages

Customized items cannot be refunded. If your final product is different from what you approved, you must let us know within 24 hours of receiving your item in order to qualify for an order reproduction. We will redo any errors in your order after receipt of unused misprinted items. Claims of shortages must be made before leaving the store. No exceptions.

Order Changes/Cancellation

Immediately following your order placement, we purchase the blank goods for your order from one of our several wholesale resources and begin the artwork. Changes to your order may result in extra charges. If you elect to cancel your order before we begin production , you will be charged the price of the blank goods, 15% restocking fee and 15% artwork fee. You may not cancel your order once production has started.

Product Samples

Often customers will want to see a sample item first before they purchase a large order of custom screen printed. However, due to the extensive setup process of screen printing, we are unable to provide one screen printed shirt. We do have blank samples of imprintable items available to view in our showroom. This will give you an idea of the feel and sizing.

Two-Day Policy

Fast and effective communication is key here at Ink Scale Printing. If there is a two-day lapse in communication before your order is approved, we may close your order and charge a $25 service fee to reopen it.