How does it work?
1. Create custom products
2. Sell your products
3. We'll handle printing and shipping
How does Ink Scale handle shipping?
We ship via USPS. We ship to all countries that USPS supports.
What is the Return & Exchange policy?
We will honor your return/exchange policy that you have for your store.
How fast will the customers get their orders?
We work to ship orders within 48-72 hours of receiving them. Most U.S. orders arrive within 3-5 business days.
How much should we charge our customers?
You are free to charge what you feel is best.
Can Ink Scale take care of customer support?
You can forward any questions/concerns/returns regarding the garment to firstname.lastname@example.org and we will responding within 24 hours.
Is there a setup fee to get started with fulfillment?
Yes, the one time $300 setup fee is completely refundable as long as you sell at least 100 orders during the first 4 months.
Is there a contract associated with fulfillment?
No contracts! There will be no legal obligations between Ink Scale and your company. You will be free to stop using our services anytime. You will also be responsible for the cost of shipping any remaining products back to you.
Can I include free items with my order (stickers, wristbands, etc)...?
We can include one (1) small item (must weigh less than 1lb) in each package at no extra charge. Anything more than that may require a small additional fee.
How will Ink Scale receive my orders?
All we need is an email with the order details, the shipping address, and how quickly it needs to arrive. You can also add us as an admin to your website so that we can receive the orders as they come in to your site.
Can I sell items other than t-shirts?
We can ship all apparel items and small promotional items.
Can I provide my own custom packaging?
Yes! Although it depends on the complexity of the customization, you will not be charged for additional packaging fees. Please speak with us prior to providing us with packaging.
Will the packing slip and shipping label be branded? Will anything else come with the package?
Our standard packaging includes a blank white polybag or blank box. It will have your name listed over our address as the shipper for all domestic shipments. The buyer will also receive a packing slip (no pricing listed) displaying the item(s) ordered and basic return/customer information.